Average Reviews:
(More customer reviews)This is probably not a review of the product as much as a review of Plumber Surplus, who I purchased the fan from.The Hunter Douglas fan was shipped directly to me in the original packing box, had been opened and retaped, and had parts missing including a completely shattered globe. When I called Plumber Surplus I was told that they always ship in another box with additional packing material and that I had received the last fan that they had in stock.The Customer Service rep thought that I received a "returned" fan, and that someone in Shipping sent it to me in error.I was told not to return the fan, and that my account would be credited for a full refund.After two weeks and no refund I called Customer Service and was told that a refund would not be issued until I returned the fan.So I had to repack the fan and take the large box to a UPS location. At this point, I have no idea how long I will have to wait for a refund and in the meantime I am without a fan and not particularly excited about putting out another $175.00.Plumber Surplus received a high rating from Amazon and that was what I based my purchase on in ordering from this vendor.The whole process has made me re-evaluate the decision to buy from unknown vendors through the Internet.I cannot in good conscious give even a good rating to Plumber Surplus.I will NEVER us them again.
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Product Description:
Includes The Sonora™ 52" French Vanilla Ceiling Fan with Light - 21435, Light Fixture
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